FAQs | Kurtzy
FAQs

Orders are usually dispatched within 1 to 4 working days and you can expect the shipment 2 to 3 days after the product is shipped. Hence you can expect between 5-7 days after placing order.

For semi-rural and rural pin codes where we can reach only through government postal, you can expect the shipment 5-7 days after the product is shipped which is 9 – 11 days after placing order.

No, you do not have to pay any extra charges. All of our products are inclusive of GST and other taxes.

For a normal order, if you are unable to receive the package on the first attempt, our delivery partners will make 2 more attempts before sending back the product to us.

If you receive a damaged or tampered box at the time of arrival, you can refuse the delivery and return back to the delivery associate. However, if you see a damaged product upon opening the package, you can request for a refund or replacement from our portal.

Refunds back to Debit cards, Credit cards, Net banking or Bank accounts (NEFT) are fully refunded within 3-5 business days after we receive and process your return. Refunds in the form of cheques can take up to 10-12 business days to arrive via post.

Note: Cancellation of the order is NOT allowed after placing the order online.

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